2019 Recruitment: Massive Job Opportunities at ipNX Nigeria Limited

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ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Systems Administrator

Job ID: 53
Location: Victoria Island, Lagos
Department: Research and System Architecture
Function: Systems Administrator
Reporting to: Chief Technology Architect
Travel Frequency: Occasional

Purpose of the Job

  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure.

Expected Key Results

  • Administer server’s infrastructure in accordance with standards and project/operational requirements.
  • Identify and promote best systems administration practices and patterns.
  • Perform continuous system monitoring.
  • Provide Tier II/other support.
  • Participate in disaster recovery planning and testing.
  • Identify approaches that leverage our resources and provide economies of scale.

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in Engineering/Information Technology/Computer Science.
  • Systems Administrative role in Linux environment.
  • Previous years of experience working in ISP environment.

Work Experience:

  • Linux, Windows Server, Solaris administration experience necessary, in that order of preference.
  • Experience with scripting, installation and migration concepts – in Bash, Perl, Python.
  • Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus.
  • Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
  • Experience deploying and administering web servers – Apache/Nginx/Tomcat.
  • Working knowledge of cloud technologies like OpenStack, a plus.
  • Experience with Dev/Ops tooling to build, configure and deploy, a plus.
  • Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
  • Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
  • Experience supporting a high traffic customer facing website infrastructure.
  • Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

  • Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
  • Project management skills a definite asset
  • Strong understanding of the organization’s goals and objectives
  • Problem solver
  • Ability to work under pressure
  • Customer Focus
  • Tech savvy
  • Team Work
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning.

Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Logistics Officer

Job ID: 60
Location: Lagos
Department: Supply Chain Management
Function: Logistic
Reporting to: Team Lead, Supply Chain Management
Travel Frequency: Occasional

Purpose of the Job

  • Manage the delivery of all foreign shipment by both AIR and SEA from origin to destination, avoiding errors with documentation, loss of any shipment, seizure by government agencies in and outside the country in order to support timely delivery of service.

Expected Key Results

  • Award Facilitation
  • Schedule Management
  • Order Management (Quality and Quantity)
  • Reporting
  • Documentation

Educational Qualifications & Functional Skills

  • Minimum 2.2/Upper Credit, Bachelor’s degree Social and Management Sciences or other related fields.

Work Experience:

  • Minimum of 2 years of varied experience in Supply Chain Management
  • Basic understanding and moderate experience in Procurement & Logistics/Supply
  • Sound understanding of Nigerian import and export regulations
  • Sound understanding of International Trade
  • Knowledge of Contract management will be an added advantage

Other Requirements:

  • Customer Focus
  • Excellent Interpersonal Skills
  • Action orientation
  • Drive results
  • Planning
  • Scheduling
  • Analytical Skills
  • Hindsight
  • Self Development.

Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Network Services Engineer

Job ID: 69
Location: Lagos
Department: Retail Division
Function: Network Services
Reporting to: Network Services Lead
Travel Frequency: N/A

Purpose of the Job

  • The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
  • Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.
  • Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results:

  • Network Service Monitoring
  • Network Service Support Analysis
  • Network Service Management
  • Customer Service
  • Perform Monitoring, Backup and Recovery Procedures
  • Stakeholder Management

Educational Qualifications & Functional Skills

  • Bachelor’s Degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
  • Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
  • Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
  • Keen interest in emerging technologies Cloud, SD-WAN
  • Good verbal and written communication skills required for interaction with business-users.
  • Strong problem-solving skills required for technical issue resolution.
  • Organized and structured work habits
  • Strong personal time management to coordinate several tasks simultaneously
  • Ability to confidently communicate with personnel at all levels of the organization.
  • Extensive technical knowledge deploying and managing network and infrastructure environment
  • Well organized, articulate and has numerate skills
  • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Pre-Sales & Post-Sales Management
  • Demonstrable communication, interpersonal and relationship management skills
  • Environmental / Industry analysis
  • Documentation and Strategic planning skills
  • Project management skills also desirable

Work Experience:

  • 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
  • Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
  • Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
  • Experience working within a Service Provider environment on the core network architecture
  • Experience working within a multi-vendor network environment – Cisco etc
  • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
  • Extensive experience interacting with clients in both pre- and post-sales capacities
  • Experience using data to illustrate business conclusions
  • Experience working in a Service Provider environment and providing technical support to end customer solutions
  • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Experience Executive

Job ID: 62
Location: Lagos
Department: Customer Experience & Advocacy
Function: Improve overall service experience across the customer journey map & life cycle
Reporting to: Customer Experience Co-ordinator
Travel Frequency: N/A

Purpose of the Job

  • To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

Expected Key Results:

  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned

Educational Qualifications & Functional Skills

  • Minimum 2.2/Upper Credit, Bachelor’s degree in Social science or related field.

Work Experience:

  • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.

Other Requirements:

  • Customer Obssessed
  • Data analytics
  • Excellent communication skills
  • Ability to optimize work processes
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Drives Vision & Purpose
  • Can Multi-task

Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: User Experience Officer

Job ID: 68
Location: Lagos
Department: Retail Division
Function: User Experience
Reporting to: Team Lead, Customer Retention
Travel Frequency: N/A

Purpose of the Job

  • The User Experience Officer is responsible for providing feedback and participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features, troubleshooting support in collaboration with relevant teams.
  • To deliver unparalleled customer experience to retail buying customers.
  • The role will work collaboratively with product owners and managers to identify user issues, design solutions and develop working prototypes and build relationships across teams to promote collaboration and efficiency that will raise the bar for the user experience.

Expected Key Results:

  • User Experience Management
  • Customer Satisfaction through Evaluation
  • User Experience
  • Customer Insight through Stakeholder Management
  • Service Delivery & Performance Measurement
  • Team Work and Performance

Educational Qualifications & Functional Skills

  • Bachelor’s Degree in Business Administration, Sales or related field (2.2/ Upper Credit Minimum)
  • Strong people management and engagement skills
  • Strong oral and written communication skills
  • Assertive and respectful personality who views any customer loss as an unacceptable occurrence
  • Process driven and organized, approaching problems in a systematic way
  • Highest ethical standards, integrity, authenticity, credibility, and character
  • Proven track record of surpassing objectives and delivering exceptional results
  • Great time management skills and with a self-starter attitude
  • Have an eye for details and the ability to adapt your writing style accordingly
  • Excellent telephone manners and great written communication skills at all levels that demonstrates empathy and understanding during calls and when appropriate
  • Ability to speak the language of Analytics & non-technical stakeholders
  • Stakeholder management: ability to interact seamlessly with C-suite employees
  • Demonstrate a clear understanding of the latest trends in customer experience
  • Understanding of the importance of good media communication for a large organization
  • A keen commercial awareness and the ability to rapidly identify issues and propose solution
  • Ability to build successful relationships at all levels
  • Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
  • Ability to gather and interpret data in an unbiased fashion
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Ability to demonstrate a mature understanding of key business needs
  • Excellent documentation and PowerPoint presentation skills.
  • Good project and time management skills – Ability to work independently and manage one’s time.
  • Problem solving skills, attention to detail and interpersonal skills
  • History of career growth, consistently meeting and exceeding goals and increasing responsibilities
  • Knowledge of business and management principles involved in strategic planning and resource allocation

Work Experience:

  • Minimum of 3 years account management/customer success/sales experience required
  • Experience of working in a user experience capacity, ideally across both Business and Retail organisations
  • Experience using Customer-centric capabilities and delivery of programmes across multiple business
  • Experience working in a complex matrix environment is desirable
  • Good understanding of Customer Insight approaches and methods
  • Experience in Telecommunications industry will be an added advantage
  • Experience in similar roles within IT or Hospitality environment, preferably both
  • Extensive experience working strategically with a large customer base within the business intelligence and analytics space
  • Experience of managing effective customer consultation including using social media tools in business

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Material Requirement Analyst

Job ID: 61
Location: Lagos
Department: Supply Chain Management
Reporting to: Head, Supply Chain Management
Travel Frequency: Occasional

Purpose of the Job

  • To plan and forecast material needs for various engineering projects in order to ensure availability and effective allocation of materials and implement departmental process optimization plans.

Expected Key Results:

  • Policies, Systems, Processes and Procedures Management
  • Continuous Improvement
  • Material Planning
  • Vendor Management
  • Project Cost Management
  • Safety, Quality and Environment
  • Reporting
  • Other Tasks Assigned

Educational Qualifications & Functional Skills

  • Minimum 2.2/Upper Credit, Bachelor’s degree in Management Sciences.
  • Post Graduate degree (MBA, M.Sc., etc.) an added advantage

Work Experience:

  • Minimum of 5 years of varied experience in Supply Chain Management
  • Sound understanding and experience in Procurement & Logistics/Supply
  • Understanding of International Trade
  • Sound Knowledge of Contract management will be an added advantage

Other Requirements:

  • Customer Focus
  • Planning
  • Analytical Skills
  • Forecasting
  • Action orientation
  • Drive results
  • Ability to optimize work processes
  • Self Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

How to Apply

Interested and qualified candidates should:
Click here to apply online

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