De Santiago Milan Hotel and Suites is a top-class Luxury hotel
with elegant and glamour. Starting from the lobby of the hotel to
the elegantly finished rooms, the interior provide a comfortable and
unmatched experience. Our hotel is primed for corporate, business
and leisure travelers, offering superior services and excellent
We are recruiting to fill the position below:
Job Title: Front Desk Agent
Report to: Front office manager
Represents the hotel to the guest throughout all stages of the guest’s
stay. Determinate’s a guest’s reservation status and identifies how
long the guest will stay. Helps guests complete registration cards
and then assigns rooms, accommodating special requests whenever
Verifies the guest’s method of payment and follows established
credit-checking procedures. Places guest and room information in
the appropriate front desk racks and communicates this information
to the appropriate hotel personnel.
Duties and Responsibilities
Register guests and assigns rooms. Accommodates special requests
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check-
cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests
and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote
other services of the hotel.
Knows the location and types of available rooms as well as the
activities and services of the property.
Coordinates room status updates with the housekeeping department
by notification housekeeping of all checkouts, late checkouts, early
check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when
necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises
access to safe deposit boxes.
File room keys ( only for manual room key hotels)
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest
accounts, raising paid out’s, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used
Works closely with the housekeeping department in the keeping
room status reports up to date and coordinates requests for
maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting
charges to the guest, paid out’s, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures and
record details in the courier Mail Register.
Advise guest of any messages, mail, faxes, etc. received for them.
Inform guest of the room safe and mini-bar key and room key
Education: Academic and Professional – First Degree from the Arts,
Sciences or Humanities.
Minimum of three (3 -5) years of hotel front desk experience,
experience handling cash, accounting procedures, conversant with
Microsoft Applications and Hospitality Software.
Must be able to speak, read. Write, and understand the primary
language used in the workplace.
Application Closing Date
24th September, 2019.
How to Apply
Interested and qualified candidates should send in their Applications
to: firstname.lastname@example.org using the “Job title” as subject of
Note: Only qualified applicants will be contacted.